Refund policy

At KIXO, we want you to be completely satisfied with your purchase.

Inspection & Fitting Upon Delivery
Customers are welcome to inspect and try on the shoes while the delivery courier is present. Please take your time to check the size, fit, color, and overall condition of the product before accepting the order.

Returns & Exchanges
If the product is not suitable for any reason, you may return it immediately to the courier before they leave.

Once the courier has left and the order has been accepted, returns or exchanges will no longer be available.

Please make sure you carefully inspect and try on your order before accepting it.

Important: Products must be tried on carefully without causing any damage, stains, or signs of outdoor use.

By accepting the order from the courier, the customer confirms that they have inspected the product and are satisfied with its size, condition, and appearance.

Thank you for choosing KIXO. 👟